Report incidents of extortion from trolley operators

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Report incidents of extortion from trolley operators

Tourism Update article: Advise your clients about extortion at airports

25 Nov 2016 14:00 (UTC+2)

International passengers have reported being forced to pay between $70 and $100 to trolley operators for pushing their luggage at OR Tambo International Airport.

 

Passengers are encouraged to use only airport-accredited porters when they require assistance. They are identifiable with the bright orange uniform that clearly states the porter’s name and operating number.

 

Tour operators should advise passengers at South African airports to report incidents of extortion from trolley operators who demanded large amounts of money for pushing passengers’ luggage; Acsa told Tourism Update. Incidents should be reported to the nearest iHelp desk or police station.

 

Gellé Ritchie said that last week two separate client groups, from the US and the UK, had fallen victim to the operators and paid between $70 (€66) and $100 (€95) to OR Tambo International Airport’s trolley staff for pushing their luggage. Both groups had to connect with domestic flights immediately their international flight had landed and were approached by the trolley staff as soon as they had cleared customs. Ritchie’s clients told her that the staff became “quite aggressive” when clients offered them anything less than the amount stipulated.

 

The Airport Security teams were co-operating fully with the airport-based government agencies entrusted with the management and/or removal of criminal elements, said Acsa.

 

Passengers are encouraged to use only airport-accredited porters when they require assistance. They are identifiable with the bright orange uniform that clearly states the porter’s name and operating number. Ritchie also suggested that the trade included information on a standard tip amount for airport porters in pre-departure documents so that passengers were aware of the situation.

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